"Unable to verify account name or password" with hotmail.it account

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Hi everyone, I am getting this error message again, "Unable to verify account name or password" from my hotmail.it account on the MacBook. Despite attempting all the solutions suggested by Google/Apple, none seem to resolve the issue. A temporary fix I found was to delete hotmail account from the mail account list, and then re-add it again. This worked for a few weeks, but then the error message resurfaced. Any assistance with this matter would be greatly appreciated. Best Regards, Felicia.

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66 answers

Anonymous

2024-08-06T18:52:29+00:00

Thanks to Mimo'ed I could log in on iMac!
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Anonymous

2024-08-06T18:38:34+00:00

I have the same problem!! Tried everything and NOTHING works for my iMac. What is going on with Microsoft?
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Anonymous

2024-08-05T17:15:53+00:00
I was able to resolve the same issue. The symptoms and solution for me is as follows:

Setup:
- In Mac Mail, I had my Outlook.com email account setup as IMAP, similar to other IMAP accounts
- The servers, ports and SSL settings were auto-selected my Mac Mail
- My mail servers were auto selected to imap-mail.outlook.com and smtp-mail.outlook.com
Symptoms:
- After working for several years, suddenly, Mac would show a message to re-type the password for the Outlook.com account
- If the password, which was unchanged for over 6 months, is supplied, connection attempt fails and a message says "Unable to verify account name or password"
Solution:
- These were failed attempts: tried all of these and failed -
  
  Turning IMAP off/on from outlook.com,
  
  Turning off POP from outlook.com,
  
  Removing the outlook.com account from Mac and trying to add it again,
  
  Using 'outlook.office365.com' as the incoming IMAP server
- What worked for me: Then, I tried adding the account in Mac Settings > Internet Accounts as "Microsoft Exchange"
  
  Mac Settings > Internet Accounts > Add Account ...
  
  Select "Microsoft Exchange"
  
  Enter email and password
  
  The rest was auto configured by Mac
  
  Select which services I want connected (I only chose "Email")
  
  Once completed, it connected successfully and now receiving/sending emails
For now, this has been working and I thought I would share this for others to try.

MM

EDIT: Thanks to Jennifer Mathews2's post on June 29, 2024 and George Christides' reference of it on Jul 31, 2024
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Anonymous

2024-07-31T23:44:12+00:00

Thanks so much for your suggestion!! It works now that I added hotmail as Microsoft Exchange.
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Anonymous

2024-07-30T15:02:05+00:00

I had this problem for a while now and found a simple solution - update your imap setting. The auto imap settings that I had were:

imap-mail.outlook.com

I then changed this to the below and it's worked.. Not changed the SMTP one but I probably should..

outlook.office365.com

This is the link to confirm where the settings have come from:

https://support.microsoft.com/en-gb/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040
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