New Teams meeting add-in is missing from outlook

Dear helpdesk ngg,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist.

As per your mentioned description about "New Teams meeting add-in is missing from outlook" To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us in providing the following information.

• May I please confirm that you get same situation in both outlook for Desktop and Outlook on Web (https://outlook.office.com)?
• May I confirm that you get same situation when you revert back to Classic Teams? To switch back to the classic Teams, turn off the New Teams toggle at the top of Teams Switch to the new Microsoft Teams - Microsoft Support
• May I know if you tried to run Teams Add-in Missing in Outlook diagnostic? To check this kindly refer to Resolve issues with Teams Meeting add-in for Outlook - Microsoft Teams | Microsoft Learn for more information and troubleshooting.
• May I please know the account type are you using? Is it POP, IMAP or Exchange account?
• Would you mind to kindly provide the screenshot of the outlook version are you using? Kindly go to File-->Office Account

We look forward to your response. Kindly note that the above requested information is required for further analysis and troubleshooting of your

situation. Your patience and cooperation are much appreciated. Have a nice day!

Best regards,

Inema | Microsoft Community Moderator

I am encountering the same issue. Over the weekend, we reformatted two enterprise workstations with Windows 11 Professional. Following the installation of Teams using the new MSIX and installation of the Premium Microsoft 365 apps, we have encountered an issue where we can no longer create Teams meetings directly from Outlook. It seems that the integration between Outlook and Teams is not functioning correctly, and the Teams add-in appears to be missing or possibly never installed.

Any assistance in quickly resolving this issue would be wonderful. Thanks!

Hi,

1. no, just the desktop app
2. I found an installation of Teams from a month ago (classic Teams) and the add-in works properly.
3. in new teams the add-in is missing completely from the add-in list
4. Exchange account
5. version 2309

thank you!

Greetings helpdesk ngg,

I hope you are doing well!

Many thanks for the prompt response. Would you mind to kindly provide the screenshots or video which shows your scenario via private message for the privacy of your data? I would like to make some more consultations on this issue from my end as well.

For data security reasons, please provide some above requested information in private message.
Here is the steps for private message: Click on Account manager-->my profile-->View private message. (See below screenshot)

We are looking forward to your response via private message! Thanks for your precious time. Have a nice day!

Best regards

Inema | Microsoft Community Moderator

I have the same situation after starting with a fresh install of office on a new computer. In Outlook desktop app, the teams add in is not showing, so I can't schedule MS teams meetings directly from the desktop app. (have to go to MS teams and do it there).

If you open the add ins page from the desktop app, will bring to you the web-based client ad ins and, MS teams connector is not listed as an option to download.

Thank you for your help