Why I cant add new email account in new outlook but in old it works?

Anonymous
2023-10-03T14:28:27+00:00

Hello,

my name is Igor and I have problem in new outlook app. Im using 3 emails in old app. 1 private and 2 work accounts. Everything is ok. But when i switched to new outlook i cant add second work email. There is error:

"This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web"

Why? why it works in old but not in new version ? Its feature or bug ? I want to use app not web, and i need this email not another... I would like to use outlook but this is ridiculous and i consider move to another app...

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

119 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-10-26T14:12:55+00:00

    Thanks for the update. It'll be interesting to see what breaks next. I will never know unless I read it here... I'm now a Mailbird user, and I've uninstalled Mail and Outlook from my systems. I still don't get it... 3rd party clients like BluMail, Thunderbird, and MailBird get email right straight out of the box, but Microsoft continues to struggle.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-10-26T20:58:47+00:00

    I FIGURED IT OUT! (May not apply to all)

    A client had a Business Standard in their primary tenant and a Business Basic in the one he wanted to add.

    The Traditional Outlook defaulted to the license key of the highest tier license/one authorized for the local app, and any subsequent accounts inharrite that "host license". The New Outlook is storing the keys separately. No inheritance. Meaning you have to downgrade to the traditional Outlook, or get the account that isn't App authorized upgraded to one that does.

    MS is prob doing this to circumvent people from using the inheritance "hack" so people can't use it to decrease costs.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-10-27T06:04:06+00:00

    Yes Igor,

    This is ridiculous as to date the most popular server in Australia has been excluded.

    Guess it all comes down to money.

    Ian Rowan

    Adelaide, South Australia

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Anonymous
    2023-11-02T21:45:43+00:00

    I have the same problem! I was using the new Outllook on my previous computer and really enjoying it, got a new PC today and I cannot use the new version at all. Gets me stuck every time, and I am using the original Mail version for now. Very frustrating!

    Was this answer helpful?

    0 comments