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Hello,
my name is Igor and I have problem in new outlook app. Im using 3 emails in old app. 1 private and 2 work accounts. Everything is ok. But when i switched to new outlook i cant add second work email. There is error:
"This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web"
Why? why it works in old but not in new version ? Its feature or bug ? I want to use app not web, and i need this email not another... I would like to use outlook but this is ridiculous and i consider move to another app...
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same problem here with 365. One of my accounts works, the other, not so much...
MS leaves people hanging again...classic.
It’s still in preview, there are going to be niggles. :)
Same issue. But I guess problem with license (subscription). My work accounts (2) works properly, but my own account have an Business Basic and not work with new Outlook.
It looks like Microsoft wants every Microsoft 365 email account to be licensed for desktops apps in order to work on new Outlook.
On the old desktop Outlook as long as one account is licensed you can use the app for any other account.
This creates the absurd situation where Microsoft have created a version of Outlook where Apple Mail works but not their own paid-for email service.
Companies with more email accounts than desktop app users (e.g. with 'sales' or 'info@' email accounts) are also stung because this set up means a company managing multiple inboxes will now needs to be licensed for desktop apps for each account even though nobody is using the apps.
This isn't going to work. You can't force people to pay extra for what they already had.
Add me to the growing list saying: This is unacceptable and means that I will be telling my entire team to NOT switch to the new Outlook and potentially use entirely different providers.
I run a nonprofit, ALL VOLUNTEER organization. We have shared mailboxes because we require them to service our constituents. I was fascinated to see the entirely bogus talking point that it was due to an "admin setting" because, like many replying here, I AM the admin. I assure you I absolutely did NOT turn anything off.
If, as actually makes sense, the ACTUAL issue is that we have our shared mailboxes set up to be unlicensed (because everyone who has access to them is licensed and they're basically ghost emails ala "grants@email") this breaks a fundamental way of doing business within your platform. A way, I would add, that we have been told previously is the "right" way.
Microsoft needs to fix this issue STAT.