Why I cant add new email account in new outlook but in old it works?

I'm gonna toss my name into this hat as well. I'm having an issue with only two basic license-planned emails giving this error, all others have added just fine. I've never changed the settings to block these emails to not accessing the new Outlook. If I add them on the old Outlook, ALL of the emails add no issue. If I add them to ANY other email client, they work just fine. Outlook needs to admit this issue is on their end and fix it. The fact that only a couple of my paid-for business accounts can't be added, but any free one can make no sense.

I will continue to encourage my team to NOT use the new Outlook until they decide to make it a mandatory thing, and then we may look into going to a different provider for our email services if this isn't resolved. Do better Outlook.

I think everyone is missing the point. Microsoft is moving to restrict the use of their software and services to require the exclusive use of outlook.com email addresses with no exceptions other than shelling out a huge pile of money for enterprise level services.

Supposedly browsers are doing away with third party cookies to eliminate user tracking. Now if all of your OS users are forcibly locked into your email services you can offer guaranteed user identity to advertisers for a price.

"Give us the email address, or mobile number, of our users and we can provide you with their complete history."

This concept has been sold to consumers as way to protect our privacy. It's a lie. It's nothing more than extorting third party advertising networks to pay them for user tracking.

If you haven't noticed yet...the new outlook client only works by requiring you to give Microsoft Cloud services complete access to your email account, then you use your microsoft account in order to view your email that has been consolidated into a single inbox after it has been processed, cataloged, and searched by their servers. And do not forget that your microsoft account has been associated to your real world identity with a credit card and mobile phone number.

End-to-end encryption is starting to look even more appealing every day.

Did I miss something?

Hi all,

The Outlook Team just published updated guidance about licensing, How licensing works for work and school accounts in the new Outlook for Windows (microsoft.com). The main takeaway is that if you already have a license that includes Outlook and you have your licensed account added to Outlook first, you will then be able to add accounts that do not have a license for Outlook.  Just wanted to be sure you saw this. It's noted in the article its currently rolling out. I have not had a chance to test it yet.

Hi Gabriel, I have installed this email address on my laptop, using the new outlook and it works just fine. But, when I try to install it on my all in one computer in my home, it gives me an error message saying "This account is not supported in outlook for windows)?

Why would it work on one computer but not the other?

Scott Myhre.....

Probably sorted by now, but I found a fix after dozens of searches - by going /help/classic view. Everything came back, POP3, IMAP, disallowed accounts (run by and paid for through microsoft) even the pst's and ost's, calendars etc...

So, so, so simple. And yet impossible to find.

Very poor form Microsoft - and all the MS 'tech support' - rubbish.