Why I cant add new email account in new outlook but in old it works?

Anonymous
2023-10-03T14:28:27+00:00

Hello,

my name is Igor and I have problem in new outlook app. Im using 3 emails in old app. 1 private and 2 work accounts. Everything is ok. But when i switched to new outlook i cant add second work email. There is error:

"This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web"

Why? why it works in old but not in new version ? Its feature or bug ? I want to use app not web, and i need this email not another... I would like to use outlook but this is ridiculous and i consider move to another app...

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2023-10-03T18:56:50+00:00

    Hi, I'm Diane and I'm happy to help you today.

    "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web"

    The affected account is from a different organization than the one you can add? Admins can block the use of the new Outlook app.

    Let us know how it goes, we're here to help you further if needed.

    -- Diane

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  2. Anonymous
    2023-10-03T19:07:20+00:00

    Hi, I'm Diane and I'm happy to help you today. >> "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web" >> The affected account is from a different organization than the one you can add? Admins can block the use of the new Outlook app. Let us know how it goes, we're here to help you further if needed. -- Diane Give back to the community. Help the next person with this problem by indicating whether this answer solved your problem. Click Yes or No at the bottom.

    Hello Diane,

    for first thanks for prompt reply.

    Yes, affected account is from different organization. How admin can do that? Where is that option? I think admin didnt do that but if there is that option I can ask to check that.

    Thanks

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  3. Anonymous
    2023-10-04T05:09:05+00:00

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  4. Anonymous
    2023-10-04T06:43:23+00:00

    Thx,

    I will ask organization admin ito check that but as I can see its enabled by default I dont think admin disabled that, I dont see any reason to do that. But maybe he did it :) I will let you know

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  5. Anonymous
    2023-10-05T01:15:03+00:00

    I will be watching for an update. -- Diane

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