Why I cant add new email account in new outlook but in old it works?

Anonymous
2023-10-03T14:28:27+00:00

Hello,

my name is Igor and I have problem in new outlook app. Im using 3 emails in old app. 1 private and 2 work accounts. Everything is ok. But when i switched to new outlook i cant add second work email. There is error:

"This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web"

Why? why it works in old but not in new version ? Its feature or bug ? I want to use app not web, and i need this email not another... I would like to use outlook but this is ridiculous and i consider move to another app...

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2023-10-10T15:58:40+00:00

    I am also facing the same problem. All of the MS 365 accounts work on the classic outlook but they don't work on the new outlook.

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  2. Anonymous
    2023-10-10T15:39:17+00:00

    I have the same problem. I can add Outlook.com, Gmail and even Apple Mail accounts to the New Outlook Windows app.

    I cannot add either of my Microsoft 365 accounts. I get the same error.

    I am the admin for my M365 accounts and I've troubleshooted via Exchange Admin Centre and Exchange Online PowerShell. I haven't done anything to block the use of the app.

    The problem is inside Microsoft.

    Have you seriously launched a new version of Outlook that is compatible with Apple Mail but not Microsoft 365?

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  3. Anonymous
    2023-10-10T15:24:44+00:00

    Hi Diane,

    I am also having problems adding accounts to the New Outlook app. My Microsoft outlook.com which is an IMAP account was accepted and one other IMAP account was also accepted without any issues however another account failed to be added. The account that failed to be added runs fine on my Old Outlook so I can't understand why the same credentials can't be accepted by the New Outlook app.

    Very frustrating

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  4. Anonymous
    2023-10-10T14:45:31+00:00

    I have the same issue with multiple 365 accounts for different domains I own through GoDaddy's outlook 365 email offering.

    So I have:

    ******@myaddress1.com

    ******@myaddress2.com

    ******@myaddress3.com

    etc...

    I am trying to add another account but am seeing

    This account is not supported in Outlook for Windows due to the licence provided by your work or school. Try to log-in with another account or go to Outlook on the web

    How can I fix this? I don't believe it can be done through powershell right?

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  5. Anonymous
    2023-10-10T00:02:23+00:00

    I'm trying to add @chartermi.net email to new outlook and I get the same error User name may be incorrect. Contact the administrator. I'm using Windows 11 and the old mail version works fine.

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