Why I cant add new email account in new outlook but in old it works?

Anonymous
2023-10-03T14:28:27+00:00

Hello,

my name is Igor and I have problem in new outlook app. Im using 3 emails in old app. 1 private and 2 work accounts. Everything is ok. But when i switched to new outlook i cant add second work email. There is error:

"This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web"

Why? why it works in old but not in new version ? Its feature or bug ? I want to use app not web, and i need this email not another... I would like to use outlook but this is ridiculous and i consider move to another app...

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-09-23T17:51:41+00:00

    It really is!

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  2. Anonymous
    2024-09-23T17:35:08+00:00

    Thank you. Both accounts with problems are non M365 accounts. They're both worked on the old outlook. I think my only choice is to completely abandon using outlook- what a shame.

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  3. Anonymous
    2024-09-23T15:30:24+00:00

    Is your work account on premise Exchange (non M365)? If so, it will not be able to be added to New Outlook yet. On Prem support is planned but not implemented yet, New and classic Outlook for Windows feature comparison - Microsoft Support. For the time being please continue to use classic Outlook.

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  4. Anonymous
    2024-09-22T12:31:40+00:00

    I am having the same issue with my work account. The new outlook says the email address is incorrect or does not exist. This is the only reason I will not switch to new outlook.

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  5. Anonymous
    2024-09-09T22:03:24+00:00

    You should definitely be able to add more than one account. When you add the other account what error do you get? Is it this error below? If so the Outlook MVPs have escalated this to the Outlook Team, and they are investigating it. A fix was supposed to have already gone out for it, but the MVPs are still seeing the issue.

    If you are seeing anything different, please submit for help via Help, Support. The support team will be able to review the logs to see what could be wrong.

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