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I am having major issues in NEW Outlook with the formatting of my emails. I will compose an email, format it properly, and send it. The receiver gets an email with weird large spacing, no spaces where needed, and bullet alignments all messed up. It does not look that way when I send it why are the emails messed up when received? I am using HTML text which has all the issues. I have tried plain text but it does not allow formatting I need like bullets etc. I need this fixed as I can not go back to desktop Outlook as it freezes and crashes all the time. HELP PLEASE!
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I was having huge problems too - found this thread and when I read this response, I saw that my Immersive Reader was also turned on. Turned it off and that fixed my formatting issues.
I don't even know how it got turned on though.
Useless.
Please look into this issue, it is obviously impacting many users and started with the release of New Outlook. Posting generic troubleshooting tips isn't helpful. I have personally witnessed my HTML email formatting looking different (random line breaks, bullet misalignment, etc.) for the recipient within my organization using the exact same version and configuration of New Outlook. As a software developer, this inconsistency doesn't make any sense.
I am providing this info just in case they find the same cause of changed formatting in Outlook emails.
I had same issue. I sent an email from Outlook (desktop app) and then went to follow up on the email and saw that the font and formatting was all irregular and strange looking. Searched internet. Tried some things. Nothing worked.
After some poking around in Outlook and on the sent email, I found that somehow "Immersive Reader" was enabled on the email. This is found up in the menu bar of the email as the "Immersive" button.
---- tried to upload pic of immersive button here but it failed for some reason ----
(In this case, it was on my sent email found in my Sent folder).
I disabled "Immersive Reader" on the email and the format went back to normal.
No idea why it was enabled.
After disabling the "Immersive Reader" the font was still very small. I clicked on "Control" button and then used the scroll wheel on my mouse to check the font viewing size. It had been changed down to something like 20%. I kept holding "Control" button and used the scroll wheel on mouse to return it to 100%.
This is a miserable and persistent issue plaguing a released product MS requires us to use for Copilot with Outlook. The issue is not present in Outlook classic. Wish MS would do something besides cut and paste unacceptable work arounds.