Emails stuck in my draft folder

Anonymous
2024-05-02T16:00:13+00:00

Hello

I have emails that appear and disappear in my draft folder but aren't appearing in 'sent.' It's hugely worrying and has happened twice now. They don't have large attachments but there is one recipient in common - could it be something to do with their email address?

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-09-20T23:36:16+00:00

    Dear FayUL,

    Thanks for using Microsoft products and posting in the community. 

    Realizing that you have a problem with emails getting stuck in the drafts folder.

    First of all, you can log in to your web-based mailbox directly to check if you can send or receive mail to or from this contact.

    What version of outlook are you using?

    If you are using new outlook for windows, please check your internet connection and email configuration.

    1. Check your internet connection and email configuration:

     Make sure you are connected to the Internet.

    Verify that your email account is properly configured in New Outlook for Windows. To do this, you can go to Settings>Accounts>Administration and verify that your email account is listed and set up correctly.

    1. Restart New Outlook for Windows:

     Close and reopen the New Outlook for Windows application. Sometimes a simple restart can solve a glitch.

    1. Repair the installation:

     Navigate to Settings > Installed Applications > Outlook(new) > Advanced > Repair.

    Repair the installation of New Outlook for Windows.

    If classic Outlook for Windows.

    1. Please try going to the Drafts folder and resend the email again.
    2. Make sure you check the following points:

    Select Click on the File tab > Options > Mail tab > Save Message section.

    Set the number of minutes to automatically save items that have not been sent after this number of minutes to 0.

    1. However, if the problem persists, follow the steps below:

    Create a new Outlook profile:

    Create an Outlook profile - Microsoft Support

    Add an e-mail account to Outlook:

    Add an email account to Outlook - Microsoft Support

    Best Regards,

    Peter.Y-MSFT | Microsoft Community Support Specialist

     

    Hey, I am also still having this issue and it is now September - 4 months later. Still no fix?

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  2. Anonymous
    2024-09-20T23:39:47+00:00

    They are referring to the system settings - not outlook settings. Regardless, I tried this and it did not solve the issue.

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  3. Anonymous
    2024-09-21T01:16:46+00:00

    I use Outlook so I don't have to use webmail. Pay attention to your customers, Microsoft.

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  4. Anonymous
    2024-10-04T04:27:59+00:00

    Tried this and problem still exists. Amazing concept launch an email app that doesn't send emails. Time to move on from Outlook as this problem has existed for months.

    Navigate to Settings > Installed Applications > Outlook(new) > Advanced > Repair.

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  5. Anonymous
    2024-11-14T07:02:50+00:00

    This is a persistent problem since May of 2023 and it is ridiculous that no one from Microsoft cares.
    There are potentially thousands of users experiencing the same issue and just giving up on Outlook...

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