Unable to send emails to Yahoo accounts

Anonymous
2024-03-09T03:41:19+00:00

Starting a couple of days ago, I am unable to send emails to Yahoo accounts from my Outlook email. Here is the error message I receive:

Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server was closed abruptly.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For Email Admins
This often indicates the recipient's firewall SMTP fixup setting or other firewall settings are preventing the SMTP protocol negotiation from succeeding.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361. 

I went to the link suggested, and did not understand the instructions. Please assist. Thank you.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-07-17T17:54:11+00:00

    Same here

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-07-29T05:11:36+00:00

    Im losing my mind with this its a huge issue for our entire organisation. Can someone pls let me know if there is a solution

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-07-30T17:18:51+00:00

    This was so helpful and put into steps that I can understand. Thank you for taking the time to document.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-08-14T15:16:17+00:00

    Please follow the below steps as givwn by Richard. It should work.

    If you are not sure, speak to your IT person or share your anydesk ID and I can login to your computer and fix this for you.

    We talked to Microsoft support and we had the DKIM entries in the DNS, but it was not enabled in Office365.

    First check your DNS and make sure that you have two CNAME records:

    selector1._domainkey Points to value: selector1-yourdomainname-com._domainkey.yourdomainname.onmicrosoft.com

    selector2._domainkey Points to value: selector2-yourdomainnamecom._domainkey.LoneStarStripes.onmicrosoft.com

    (replace yourdomainname with your actual domain name)

    Then go into Office365.

    Select Admin.

    Select All admin centers

    Select Security

    Select Policies & rules

    Select Threat policies

    Select Email authentication settings

    Select DKIM

    Click on your domain name

    click the slider from Disabled to Enable.

    If this gives you a client Error it will actually give you the exact CNAMES to put into your DNS.

    Select OK.

    Give the DNS records some time to propagate and try turning the slider to Enable.

    Once it is enabled and can see the new CNAMES it will stay on Enabled.

    Select close.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-08-14T15:55:09+00:00

    I did that with an IT help person and did not work. I wanted to try again to see if thins have changed but I cannot even find the admin panel in microsoft 365. I can find everything else but it.

    Was this answer helpful?

    0 comments