I want the normal hotmail.com login, i do not want microsoft account login.

I want to keep my hotmail address. I have lost all my contact addresses and I am not receiving any mail. I have tried to log in to my hotmail account but I now have an outlook address that I don't want. I am not proficient in computers and I am finding this whole situation very stressfull.. Why do you make things so difficult? Surely you can just re-instate my hotmail. It's a nightmare.

There ARE some paid subscription options, like for business accounts, but basic personal email is still free. You either thought you had to start paying for your account and accidentally bought a subscription, OR you've been scammed.

If you've had your account for years and years, and haven't deleted enough emails, it's also possible that you've used up all your free storage space. In that case you'd have started getting alerts when signed into your account, specifically about running out of storage, with offers to purchase more.

If you didn't sign up for your paid account via the Microsoft website (https://www.microsoft.com/en-us/microsoft-365/outlook/outlook-personal-email-plans), you have been scammed. You can contact your bank and cancel payments, and they can help you with a fraud report.

If you DID sign up through the Microsoft website, you can cancel it!

Hi Alfred

Just to say that you should delete/edit your message because it contains too much personal information (full name. year of birth and is that a phone number?). There are unscrupulous people out there that could exploit this and your vulnerable situation.

Try signing in with this link

https://www.microsoft.com/en-us/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook/

Please be much more careful online.

Best wishes,

I totally agree!

Why are not Outlook trying to solve this problem? We surely cannot be the only people left stranded with their silence and their refusal to solve this problem.

I'm very sorry I cannot help you further.