Moderator - MS Kindly Respond. People are screaming about this all over the internet. I myself have missed critical appointments because of this and the "chat support" in outlook 365" is useless, they keep giving me instructions (technical instructions) on how or what I should do. NO, I changed nothing on my laptop, MS changed their products and pretty much destroyed them - a PAID user for most of their products and free user of countless decades on other's should not have to do technical work to fix what MS broke. And they keep closing my tickets, which then causes all I've typed month after month for 7 months to vanish from my end, so I have to start typing all over again - months worth of cat information. Something MUST be done. It would be nice if someone answered and reported this to MS.