This account is not supported in Outlook for Windows due to the license provided by your work or school

Anonymous
2023-09-20T11:21:24+00:00

I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."

This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.

P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-10-20T13:54:49+00:00

    Same thing here as well. Licensed email in O365. Licensed Outlook for Windows as it is now a free software. Cannot connect the two. Windows Mail worked fine. so much for "new and improved". what they mean is "new and more expensive every month by making you buy a more expensive O365 license". Clear money grab, considering my existing license claims to work with desktop versions of Outlook.

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  3. Anonymous
    2023-10-21T07:12:03+00:00

    Same here!! We've a Exchange online T2 (because of the 100gb) and cannot use the new Outlook, but i can use this account in any other email software....

    Get it fix @microsoft

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  4. Anonymous
    2023-10-21T13:31:12+00:00

    I have had an Exchange Online (Plan 1) since 2012. I used to access this with a standalone version of Outlook, and never had a problem. For the last few years, I have accessed the exchange account via what used to be an Office365 and now Microsoft365 (Family) subscription-based Outlook with no problem.

    When I select the try "New Outlook" option in outlook, on my desktop PC, it works fine.

    When I try the same on my laptop, I run into the same issue as everyone else in this thread.

    Both are running fully up to date windows 11, both are logged into my personal account.

    The only difference I can see is that my Desktop runs Windows 11 Pro, and my laptop runs Windows 11 Home.

    I have no idea what is going on but hope this adds to the pool of knowledge where someone with far more intelligence than I will be able to shed some light on the problem.

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  5. Anonymous
    2023-10-23T18:39:35+00:00

    Same issues here, E1 and can't connect.... So like everyone else, why am i paying MS if i can't use Outlook like i have for years, years, years.

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