This account is not supported in Outlook for Windows due to the license provided by your work or school

Anonymous
2023-09-20T11:21:24+00:00

I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."

This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.

P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-04-17T16:21:37+00:00

    There is a lot of false information being reported from Microsoft employees about the "New Outlook" and correct licensing. The official Microsoft whitepaper for enabling and disabling the new outlook for users states "The new Outlook for Windows is enabled by default for all users with a Microsoft Entra account and Exchange Online account." Enable or disable access to the new Outlook for Windows | Microsoft Learn

    This indicates that any account with an exchange online license will work with the new outlook. So, Microsoft needs to stop trying to hose people out of more licensing and make their product work like it should.

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  2. Anonymous
    2024-04-17T16:48:17+00:00

    Just as FYI ... I was having the license issues with my Basic EOL email address. I finally got everything to work by going into settings and making my free outlook (MSA) account (the same account I use to login in here, xbox, etc, etc - all the MS services - but more importantly - it is also my family 0365 account) as the default ("Set as Primary Account").

    After doing that - I was able to add all my email accounts - Basic Exchange Online accounts, and other Work (E5 Licensed) accounts.

    Source : How licensing works for work and school accounts in the new Outlook for Windows (microsoft.com)

    If and when, the New Outlook will allow my basic Exchange account to be the default for email and events - things will be perfect; right now, I have to change it from my MSA to my E1 account.

    Edit - I went to a different computer - and added my E1 account and had no issues; then went back to my primary computer - and removed my MSA account .. and everything is working (for now).

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  3. Anonymous
    2024-09-18T21:09:44+00:00

    I am recovering a PC, new hardware new windows. The old system was still window 10. Setting up office worked fine, until setup of outlook. Now it says I have no license for outlook. It will not open the pst just stops and says NOPE.

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  4. Hal Hostetler MVP-Outlook 12,011 Reputation points MVP Volunteer Moderator
    2024-09-18T21:24:30+00:00

    Which of these Outlooks do you have:

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  5. Anonymous
    2024-10-09T14:26:15+00:00

    Bottom line is this: Microsoft has two distinct eco-systems - consumer and business. Problem is that they use the SAME names for products in both and this causes ENDLESS amounts of confusion. Examples: Outlook and Outlook "new", Teams and Teams for Business, office.com and outlook.com (not the same but confusing for users), Skype and Skype for Business, etc, etc, etc

    I will NEVER understand the thought process behind this.

    Best I can tell is that Outlook "new" is just a crippled version of both Outlook and WIndows Mail that will not allow any corporate exchange O365 or M365 licensed email to be configured.

    Worse still; users are forced to switch from Windows Mail (which worked perfectly fine with all email types) because the Windows Mail icon is replaced with Outlook "new". Then they start the wizard/upgrade process and find out their work email won't work anymore. This is just BAD design and poor planning on Microsoft's part.

    I've received MANY calls from users who are frustrated by this.

    Get it together Microsoft!

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    8 people found this answer helpful.
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