This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."
This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.
P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft as always doing what it can best - ruining its own products. Seems like it's Outlook's turn this time. Such a big company and so incompetent with completely disregard for its users. Money and ads seems number one priority in Microsoft and it really shows in their deeds... Shameful.
I tested it just now. As soon as the mailbox itself isn't tied to apps (i.e. Outlook for Desktop) by virtue of a license that "includes" the desktop apps, you cannot add it. So, that basically means their entire Exchange Online (which seems to be mostly the Basic users) user base (where users previously were able to add their account to Outlook, let's say if they had a Home & Business license), they can no longer do so going forward. It doesn't matter if they already have a separate, valid license for Outlook. So, in my scenario:
* I already have Microsoft Office 2021 Home and Business. Which grants me a license to use Outlook for Desktop. I have no "personal" mail accounts such as Gmail etc. So I have, at this point 1x Outlook license.
* I have ONE Business Standard license for my work e-mail (which gives me Exchange Online and grants me ANOTHER license to use Outlook for Desktop, on the same PC). So at this point, I have "2x" Outlook licenses. One occupied by this e-mail address, one left.
* I have ONE Business Basic license for a another e-mail (which gives me Exchange Online but NO desktop apps). So, at this point, I SHOULD be able to add this account because I have 1x Outlook license still left. But I can't. I can no longer add a second "business" e-mail, because "it doesn't have a separate (in my case, therefore, 3rd) license for apps (i.e. Outlook)".
The takeaway is: You can no longer add a mail account in the new Outlook if said mail account doesn't come with its OWN Outlook (apps) license.
This is ridiculous beyond understanding. Unacceptable to the point that if they don't fix this, I'll cancel BOTH Exchange licenses and move over to Google Business with my domains. Based on THIS interpretation though, they should therefore BLOCK adding 3rd party mail services, as they don't come with Outlook licenses! I'll give it a few days and then decide.
Hopefully someone from Microsoft is taking a look at this issue. Just to go on record. Outlook works great with my personal account. The second account that fails is a fully licensed Outlook account. So having a "legitimate license" is not the issue. We own and pay for both license. Thank you for putting some resources behind this and getting it fixed.
I've been using the new outlook for windows for months now as my work license does not provide me with access to outlook for desktop. I was fine for ages until the latest update and now I can't add that account. However, it appears to accept the other work account with has the exactly the same license... seriously Microsoft? What's going on? I pay for Office365 premium so one would expect I could add it as I can add it on my phone!
Check the license type. The issue seems to be related to Exchange Online 1 licenses which don't include the "desktop apps". As per the above posts, this is silly, as you could ALWAYS in the past add Exchange Online 1 accounts to Outlook provided OUTLOOK was already licensed.
Some now seem to argue "yes, but Exhange Online 1 never included the right to use it with Outlook desktop". That doesn't seem to be true. One could always do it: See here: Exchange Online Plan 1 - Possibility of configuration in Outlook - Microsoft Community and Can I use the client Outlook with a license Exchange online Plan 1 - Microsoft Community and even here Can you use a Microsoft Exchange Online Plan 1 account with Office 365 - Microsoft Community where the user asked if he/she can use Exchange Online with 365 Home (Family).
Even Microsoft ITSELF states on the Exchange Online 1 product page Exchange Online – Hosted Email for Business (microsoft.com) that Exchange Online 1 supports "Outlook integration" with "offline access". Which is CLEARLY no longer possible. They absolutely didn't have their ducks in a row with this sudden change of policy.
They're going to face a LOT of backlash from Exchange Online 1 users.