This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."
This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.
P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same here. This, and this alone, will stop me from using Microsoft 365 altogether. I'm now looking for an alternative.
Yes, this is ubsurd, We will roll back to old outlook and mail for the time being a hope you come to your senses. We do not need any "desktop Apps" we pay for those seperatly as full lisenced software when new versions are avilable. So if the new version of outlook is in fact a new version of outlook we should also be entilted to it.
The outlook app is a free app, we are paying for EMAIL HOSTING so let me use it.
I would just set it as an IMAP but its a shared account that we should be able to have access to.
we will be looking for alternatives
Absolutely ridiculous. I am a small start up business - this move does not help me one bit. Thanks MS!!
I honestly don't get it. I pay for so many products at Microsoft, and I consider Outlook Bought and Paid for, for as long as I have my subscriptions. I have multiple Business Standard licenses as well as a Home Premium, but somehow a paid for Exchange License doesn't work in the new Outlook. Makes no sense.
This. I have multiple business premium accounts, and the one support account I use to track alerts can't be added to my outlook b/c its an exchange plan 2? That's insane. So I am forced to use the old outlook, and I can utilize the new Copilot features. Microsoft needs to fix this nonsense.
If you have a licensed outlook, you should be able to add any licensed email to it.
It's rather painful really. I have even considered using the Mail app for this one account and setting up a forwarding rule or something in that vein, but Mail will likely be discarded at the end of this year, which really grinds my gears. but what to do...
Make sure to leave your comment here: https://feedbackportal.microsoft.com/feedback/idea/2f7925cb-3a80-ee11-a81c-000d3ae46fcb
MS don't actually read messages on the Community Forums, but they do read the Feedback hub Posts...