This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."
This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.
P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I honestly don't get it. I pay for so many products at Microsoft, and I consider Outlook Bought and Paid for, for as long as I have my subscriptions. I have multiple Business Standard licenses as well as a Home Premium, but somehow a paid for Exchange License doesn't work in the new Outlook. Makes no sense.
Greediness in its finest shape. That's what Microsoft is doing. They want more money from us, trying to milk us as much as they can.
It does seem that way, doesn't it. What boggles my mind is the amount of FREE Email Accounts allowed such as Gmail and iCloud, yet a PAID FOR Exchange License is not.
I would give them the benefit of the doubt that maybe somebody made a mistake, but it is becoming clear to me that this was implemented by design.
My paid Exchange accounts work, any of the level of subscription. From memory, I had to remove the account from my computer via control panel and add them again. That is what solved the problem for me. There a few behaviour things to get used to, but so far I like it.
Blocks any paid 365 account that does not have a desktop apps license on it.... so dumb