This account is not supported in Outlook for Windows due to the license provided by your work or school

Anonymous
2023-09-20T11:21:24+00:00

I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."

This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.

P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

203 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-12-08T10:30:05+00:00

    Actually, it is not. i have upgrade my license today and it worked

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-12-08T21:30:25+00:00

    I have been happy with emClient. Was trying to go back to Outlook for the interface with ACT, but more trouble than it is worth at this point!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-12-10T22:43:13+00:00

    Upgraded your account?? What type of account and how?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-12-11T19:20:48+00:00

    I just installed Office 365 and found a way around this by not clicking the Outlook(NEW) icon, and running the old Outlook that's still installed.

    I clicked the old Outlook icon which is next to the new one.

    Or you can find and run: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-12-11T23:26:33+00:00

    Thanks. I've actually managed to revert back to the old outlook by taking my system back to a prior restore point and am running both emails through it again. Not sure how long they will allow that to remain a stable option, i will just stay with it as long as it works. In the interim I am researching other options to the Office apps. I work on a PC primarily with Adobe design programs so still need them for the actual system. Whether or not i appreciate their updates unfortunately becomes irrelevant.

    Was this answer helpful?

    0 comments