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I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."
This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.
P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I just ran into the same problem. This was working fine in the previous versions so I don't think the problem is on our end. The account I am trying to connect to is a valid outlook account. Let me knwo when you get this fixed. Thanks
Then why I was able to add this account and use it before? It just stopped working now and as I see, I'm not the only person now having this problem.
Hi,
I wanted to share my experience with this problem, I'm facing the same error as you guys when I try to add my work email.
After the MS event recently, I gave the new outlook (preview) another shot by switching it on, in the old Outlook app and I saw they updated the icon and fixed some features that were buggy before. But I still couldn't log in to my work account and got the error message.
By the way, I have the business basic plan and I noticed on the MS 365 website that the basic plan doesn't include desktop apps, only web version. So, I tried adding my school email which is "Business Standard", and which has the desktop apps included and it worked fine, no error at all.
So, I upgraded one of my business licenses from basic to standard and now I can add it to the new outlook desktop app. So, it seems like, if you are already logged in to the old or new outlook apps, DON'T log out or you won't be able to log back in unless you upgrade. I wish Microsoft would have told us this clearly or maybe I missed it.
We are experiencing the same issue; I changed a license from basic to standard and it seems to work. But now I'm trying to do it for the other email we're having an issue with and it's not working. I've submitted a ticket but I highly doubt they'll have an answer for me today.
I'm sorry, but I don't agree with the argument posted here that suddenly EVERY mailbox must (seperately) be tied to a license with apps. Since when is that the case? A user could always before be in the situation where they paid for exchange online + desktop apps (e.g. 365 Business Standard) and then take out another domain with exchange online only, and add that mailbox to the same Outlook profile.
Of course, if you had used that single mailbox (without apps) on a device where there is NOT YET a licensed Outlook app, it would make sense. But we're talking about a use case where there is an existing, fully licensed Outlook, and people are just trying to add more (fully licensed) exchange accounts.
What's next? Is Outlook going to block adding Zoho mail because "they don't come with a license to use Outlook"? Or Google mail? It makes no sense. This issue started occuring when the new Outlook went from "preview" to "new" status. It's clearly something else.