This account is not supported in Outlook for Windows due to the license provided by your work or school

Anonymous
2023-09-20T11:21:24+00:00

I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."

This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.

P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-12-04T23:32:13+00:00

    Everyone in this thread is making excellent points. Just remember: Microsoft will not see them here. They are not looking here.

    May I please beg each of you who have posted comments here to copy/paste them into the feedback portal here:

    https://feedbackportal.microsoft.com/feedback/idea/2f7925cb-3a80-ee11-a81c-000d3ae46fcb

    That is the place that Microsoft is watching. That is the place your comments need to be posted. The more activity we get there, the faster we can get this addressed. PLEASE consider taking a moment to paste your detailed comments in there! You will be helping yourselves, and everyone, to fix this huge issue.

    Also please be sure to upvote it. The only way we can get ahead of this issue is to get this escalated through the system. Thank you!

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  2. Anonymous
    2023-12-05T00:06:46+00:00

    I got recently reply from Microsoft Support:

    "…

    I have consulted with my advisor, and we tested some workaround ways this afternoon. Unfortunately, we encountered some issues, and it still does not meet the desired outcome. I assure you that we are diligently working to identify and address these challenges.

    I appreciate your patience and understanding during this process. As I am currently out of the office on Monday, I kindly request your understanding as I continue to investigate and test the solution. I am committed to providing you with the most accurate and appropriate advice.

    If it's convenient for you, I will follow up with you on Tuesday with a detailed update and guidance on the next steps. I apologize for any inconvenience this may cause and appreciate your flexibility.

    Thank you for your continued patience and sympathy as we work to resolve this matter. If you have any urgent concerns in the meantime, please feel free to reach out to my team as I put in the signature below.

    …"

    Let's hope they really do their best and that silly problem will be resolved soon.

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  3. Anonymous
    2023-12-05T00:30:19+00:00

    this is completely unacceptable. how can I "undo" my decision to click on the "try new outlook?"

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  4. Anonymous
    2023-12-05T04:38:40+00:00

    Dean03032, I totally agree with you! There is no chance I'm going to click that button over, i just managed to retrieve my previous Outlook (luckily i had a restore point) and after my brief interlude with it, I do not want the new version! I do not like the new UI and do not like the fact you can only use one email address!

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  5. Anonymous
    2023-12-07T14:57:55+00:00

    I pay for my businesses Microsoft Exchange account with GoDaddy and pay for additional email addresses. I also pay for my Microsoft365 account. Funny how they will not work together on the new Outlook but work on the old Outlook. Microsoft is too involved in my life. You are making your products so difficult to deal with. What a pain in the **** you all have become. We are all currently living in an episode of Black Mirror with this ****. Take a good useful thing and corrupts it for more money, data, and control. Sick of it.

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