This account is not supported in Outlook for Windows due to the license provided by your work or school

I agree that this is crazy. I have Microsoft E3 and am paying for desktop versions of the app with this account. I have multiple emails on other other M365 tenants that are using Microsoft Basic. Why should I have to pay for full desktop versions N+1 times just to have an email box show up in by Oulook Desktop? How is this going to work on my iPhone version of Outlook one might ask?

I think that the standard reply being received from Microsoft is absolutely reprehensible and is indicative of an absolutely shockingly bad customer service department. I find it hugely insulting when as a customer I take the time to send in a report or a complaint that clearly articulates my issue and I receive a follow up bog standard response to an issue that is not actually my issue, or ignores the nuisance my my specific case.

Microsoft really needs to provide a clear and sensical response to this issue.

It would really be helpful to understand what exactly Microsoft's intent it here and what their plan to action this issue is. As I understand it, Microsoft is trying to ensure that the new outlook app isn't used as a way for users to bypass the functionality of getting access to a desktop app when they use a basic business account.

However, the issue explained here isn't a case of that:

I am a Microsoft business standard client;

I have the option of using the desktop app license because I am a business standard client;

My own email loads, without issue, in the new outlook desktop client;

I also have a gmail email address which can be managed through the app.

I also work 2 days a week for another company and have an email address with them to which is uses a business basic account, but now can't access this email through the new outlook desktop app.

There is a disconnect here:

I am a Microsoft client, I pay for a specific service that I need (a unified email desktop client);

My 2 day a week client provides me with a mail box, they shouldn't have to provide me with an email client as I supply my own equipment and already have paid for an email client of my own;

My 2 day a week clients email box is specifically blocked in my email client by Microsoft, even though, I pay Microsoft for the email app and my client pays Microsoft for the mail service.

I have always been able to access this business basic account via my licensed and paid for personal desktop, (along with a number of other mail boxes from other services)

This is an extremely and important function of a paid for desktop mail application as it's used to manage all email and this is far better done through 1 application. Not having this functionality greatly reduces the benefit of the desktop application to the point where the desktop application would no longer be the mail application of choice. (There are many other options so I am not sure what Microsoft is attempting to achieve here. Is it somehow in their interest to drive their clients into actively looking for alternate products to the ones they are developing???)

One of the reason this new license policy sucks is my emails are Microsoft Exchange emails via GoDaddy. The fact I'm paying to use an Exchange server, but can't see my email on more than one Outlook account, is the dumbest thing ever. I'm better off no longer using Microsoft products going forward.

That's stupid! You pay for the use of Microsoft 365 through GoDaddy and then have to have a different windows up for each email account?? The online platform also has limited functions compared to the desktop version! I for one can not work with it on a regular basis.

The REALLY stupid thing is that, not only did i already have that account up on my Outlook until i reloaded Microsoft on recommendation of one of their support people to try to fix an issue with Word, but this 'work related' email is me! I am my work! I work for myself! I also ended up with some weird version of Outlook which was totally different to what i had previously installed which was very similar to the online version and i didn't want it! I have a brand new computer running W11 so it wasn't a very old version or anything,

So, i took my system back to before the Microsoft app updates when i DID have both my GoDaddy AND outlook email included on my desktop Outlook and voila! it's back up! They can go jump in the biggest lake there is! >:( If i wasn't using a range of Adobe apps for work i would probably look at replacing Microsoft with Linux Mint as my OS!