This account is not supported in Outlook for Windows due to the license provided by your work or school

Anonymous
2023-09-20T11:21:24+00:00

I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."

This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.

P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-11-27T19:01:33+00:00

    Alas the only fox that works right now is to upgrade your license. It sucks. But unless you fancy convincing MS otherwise, we’re just shouting into the void. I’ve had to upgrade from Business Basic to business Standard. Microsoft. You officially suck. If some clients didn’t insist on using Teams calls, I’d have run away and never paid you another penny.

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  2. Anonymous
    2023-11-27T20:37:16+00:00

    I've heard many people say that "Microsoft is not listening." That is partially true. They're not listening to this particular thread - this is a community/peer-support forum. You can see that even the original responders have checked out.

    The reviews might get some traction, but they only go to the coders who actually wrote this abomination.

    However, Microsoft DOES listen to, and DOES respond to, the items in their feedback portal - especially those that get lots of attention.

    We've created a master item in that portal to cover all of these issues. Could everyone in this thread please go here:

    https://feedbackportal.microsoft.com/feedback/idea/2f7925cb-3a80-ee11-a81c-000d3ae46fcb  and both comment on, and especially UPVOTE this issue, so that it continues to gain traction and visibility within Microsoft?

    And @dean03032 , although this isn't a fix, if you would consider accepting this as the "answer" to your thread, it will give more visibility, and point more people to the complaint in the feedback portal. The more upvotes we can get there, the faster we can get Microsoft's attention.

    Thank you!

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  3. Anonymous
    2023-11-27T21:04:11+00:00

    I was able to get around this error by signing into the old Outlook with my work account only, hitting the New Outlook toggle, signing into New Outlook with my personal Outlook.com account after encountering the error message for my work account, then removing my personal Outlook.com account. It caused the application to reload with my work account signed in.

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  4. Anonymous
    2023-11-27T22:27:33+00:00

    It worked for me with a backup version of those files from a few months ago when it worked. Just copied these older files over to the new ones and I'm good now.

    Thank you for this workaround!

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  5. Anonymous
    2023-12-01T17:05:27+00:00

    BRAVO!

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