This account is not supported in Outlook for Windows due to the license provided by your work or school

Anonymous
2023-09-20T11:21:24+00:00

I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."

This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.

P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-09-23T08:27:11+00:00

    Hi,

    I wanted to share my experience with this problem, I'm facing the same error as you guys when I try to add my work email.

    After the MS event recently, I gave the new outlook (preview) another shot by switching it on, in the old Outlook app and I saw they updated the icon and fixed some features that were buggy before. But I still couldn't log in to my work account and got the error message.
    By the way, I have the business basic plan and I noticed on the MS 365 website that the basic plan doesn't include desktop apps, only web version. So, I tried adding my school email which is "Business Standard", and which has the desktop apps included and it worked fine, no error at all.

    So, I upgraded one of my business licenses from basic to standard and now I can add it to the new outlook desktop app. So, it seems like, if you are already logged in to the old or new outlook apps, DON'T log out or you won't be able to log back in unless you upgrade. I wish Microsoft would have told us this clearly or maybe I missed it.

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  2. Anonymous
    2023-09-22T05:42:26+00:00

    Then why I was able to add this account and use it before? It just stopped working now and as I see, I'm not the only person now having this problem.

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  3. Anonymous
    2023-09-21T23:10:35+00:00

    I just ran into the same problem. This was working fine in the previous versions so I don't think the problem is on our end. The account I am trying to connect to is a valid outlook account. Let me knwo when you get this fixed. Thanks

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  4. Anonymous
    2023-09-21T12:58:13+00:00

    Same issue here, I think. Main account is using an M365 E5 which includes the licensing for Outlook. The second account I'm trying (and failing) to add is on an M365 Business Basic license and I think this is the problem. If the account was a free outlook.com account it would be fine, but as it's an M365 account it seems to throw the error as that M365 license doesn't include use of Outlook. Obviously the M365 E5 does, and the licensing is per-user, so I don't see why this is a problem.

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  5. Anonymous
    2023-09-21T05:50:04+00:00

    They're all M365 Business basic. Okay, but then how I was able to login before? Did Microsoft make those changes now? I assure you that I had M365 Business basic all the time and I was able to login in this app, but now I can't.

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