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I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."
This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.
P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Oh golly don't you have love Billy and his Gated community !
I have the same problem, for God's sake Microsoft make it easy or is that one of the founding principals of Microsoft to make life difficult for users.
And we pay for this **** no less !
Now I uninstalled this "Outlook (new)". Still at the frustration adding my company email account (hosted on outlook btw), I'm thinking why not adding my gmail account first? Then after I typed in my gmail account, it says something like before adding the gmail account it needs to copy my gmail emails, calendar/events, blahblah, all to Microsoft Cloud!!?? Oh my!? Are you going to take out Google like that?? Is this even legal??
I then realized the "new look" is Outlook for "Windows", which I assume should be the one bundled with Windows OS. Then it makes some tiny sense to be bundled with Microsoft Cloud. But I was using Outlook originally from Office 365. Why does it lure me with the "new look" to indeed sneakily moving me to Outlook for Windows? This is really shady business like a click-bate! Can't believe company like Microsoft could do this!!
Same problem here. After Windows Update, Outlook prompts about a "new look". It didn't even warn anything about re-import all accounts and stuff. And then after choosing the "new look", my company email is locked out of it by this who-knows-why "license" issue!! So frustrating!!
Just as all the others, for me the same.
Using different accounts, E1, E3, Business Premium, Business Basic, and Visual Studio subscriptions, I think I should have enough licensing to open up my accounts. I sure do in the current version of Outlook. E1 and Business Basic won't work in the new Outlook for Windows.
On another PC, where the new Outlook for Windows already has been set up, the accounts still work, even today. So the check seems new and only when new accounts are added. Strange. Let's wait this one out.
Very peculiar. I can confirm that I am able to set up any Exchange Online 1 account in ANY non-Microsoft app, for example emClient. JUST NOT the "new Outlook for Windows".
In the Exchange Admin Centre, when I go to "Manage settings for email apps" for the user, everything is enabled:
Curiously, I also tried setting up this account in the default "Mail" app in Windows 10 & 11, and it ALSO doesn't work there.
Also, when I check if the "new Outlook for Windows" is enabled for my Exchange Online 1 user in PowerShell, the status as "true". So from the above it's clear that Outlook for Desktop is still definitely "permitted" and "supported", in theory. Hopefully Microsoft is working to add the "new Outlook" here.