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I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."
This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.
P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same here!! We've a Exchange online T2 (because of the 100gb) and cannot use the new Outlook, but i can use this account in any other email software....
Get it fix @microsoft
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Same thing here as well. Licensed email in O365. Licensed Outlook for Windows as it is now a free software. Cannot connect the two. Windows Mail worked fine. so much for "new and improved". what they mean is "new and more expensive every month by making you buy a more expensive O365 license". Clear money grab, considering my existing license claims to work with desktop versions of Outlook.
And this idiotic new Outlook doesn't even have feedback button to at least try to send them link of this thread, so maybe the can look at this problem and see how many people are complaining...
I am having same issue. This is what I have found after switching to new Outlook:
My main email account worked (standard). Another email account didn't work (Standard) - both previously in old Outlook
I added another of my exchange emails NOT previously in old Outlook, basic licence - It worked
I tried removing the other email account that was previously in old Outlook from accounts in system, then trying again - it still will not work. Other email accounts not associated with Microsoft work
To me it seems like it is not a basic vs standard licence issue. Maybe it is a glitch where accounts that are not the one associated with the desktop app that were in old Outlook are causing the issue. Any help would be appreciated.