This account is not supported in Outlook for Windows due to the license provided by your work or school

Anonymous
2023-09-20T11:21:24+00:00

I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."

This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.

P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-11-17T14:21:44+00:00

    Having used the "New" Outlook for Windows for months, I suddenly find myself locked out of 7 out of 11 of my email accounts because they have Business E1 licences. I am beyond furious. To see that there is no response or fix from @Microsoft only makes it all too clear this is a mercenrary money-grabbing exercise to have us upgrade our licences - when our licences are PAID accounts in the first place.

    If at any time they extend this to the Outlook 365 desktop app or replace that app permanently with this "New" Outlook for Windows, I am sure consumer law professors, advocates, and regulators will have something to say about it.

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  2. Anonymous
    2023-11-16T18:25:57+00:00

    echoing everyone else, Paid for outlook 365 corperate + domain, so my email has it's own domain.. was using the new outlook for months fine, and then reinstalled windows and the new outlook is telling me my email isnt supported..

    this is very embarrassing and ultimately regret switching from googles systems. Everything im finding, in the office/microsoft offering is backwards and a giant mess compared to gsuite and gmail

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  3. Anonymous
    2023-11-16T13:58:07+00:00

    Just echoing everyone else. This breaks years of processes and workflow if it isn't fixed. Everything from my work to accounting and C-Suite access.

    How do I tell the CXO that they aren't allowed to check their extra emails in the same app any more and have to go back and forth between the web and the app? Especially where most of them live on their phone! Ugh...a foolish attempt to squeeze more money out of licensing.

    I mean, we've all done the 'scream test' but this is really foolish...

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  4. Anonymous
    2023-11-16T05:27:22+00:00

    Completely agreed with you. Or don't we deserve at least official answer from Microsoft? The way Microsoft treats us I think it will be better if we all switch to Google to punish Microsoft. Next time my company license goes to expire, I'll talk to my boss and will try to convince him to switch to Google instead.

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  5. Anonymous
    2023-11-15T19:44:06+00:00

    I think that situation is more than ridiculous, because Business Basic and corresponding licenses eg. A1 for Edu had no problem with using Classic Mail app for Windows. If New Outlook is planning to be basic mail app on Windows it's some kind of not funny joke, because those accounts work perfectly on Apple Mail in macOS or any mobile mail app. Moreover, huge number non-profit orgs and schools with "forced New Outlook" on their computers use those licenses and for them is really big trouble to switch to Thunderbird or any other mail app with less security features.

    And still Business Basic is PAID subscription. Don't we deserve to be treated as regular guys who are using Gmail account?

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