This account is not supported in Outlook for Windows due to the license provided by your work or school

Anonymous
2023-09-20T11:21:24+00:00

I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."

This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.

P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

203 answers

Sort by: Newest
  1. Anonymous
    2023-12-05T00:30:19+00:00

    this is completely unacceptable. how can I "undo" my decision to click on the "try new outlook?"

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2023-12-05T00:06:46+00:00

    I got recently reply from Microsoft Support:

    "…

    I have consulted with my advisor, and we tested some workaround ways this afternoon. Unfortunately, we encountered some issues, and it still does not meet the desired outcome. I assure you that we are diligently working to identify and address these challenges.

    I appreciate your patience and understanding during this process. As I am currently out of the office on Monday, I kindly request your understanding as I continue to investigate and test the solution. I am committed to providing you with the most accurate and appropriate advice.

    If it's convenient for you, I will follow up with you on Tuesday with a detailed update and guidance on the next steps. I apologize for any inconvenience this may cause and appreciate your flexibility.

    Thank you for your continued patience and sympathy as we work to resolve this matter. If you have any urgent concerns in the meantime, please feel free to reach out to my team as I put in the signature below.

    …"

    Let's hope they really do their best and that silly problem will be resolved soon.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2023-12-04T23:32:13+00:00

    Everyone in this thread is making excellent points. Just remember: Microsoft will not see them here. They are not looking here.

    May I please beg each of you who have posted comments here to copy/paste them into the feedback portal here:

    https://feedbackportal.microsoft.com/feedback/idea/2f7925cb-3a80-ee11-a81c-000d3ae46fcb

    That is the place that Microsoft is watching. That is the place your comments need to be posted. The more activity we get there, the faster we can get this addressed. PLEASE consider taking a moment to paste your detailed comments in there! You will be helping yourselves, and everyone, to fix this huge issue.

    Also please be sure to upvote it. The only way we can get ahead of this issue is to get this escalated through the system. Thank you!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2023-12-04T22:11:34+00:00

    That's stupid! You pay for the use of Microsoft 365 through GoDaddy and then have to have a different windows up for each email account?? The online platform also has limited functions compared to the desktop version! I for one can not work with it on a regular basis.

    The REALLY stupid thing is that, not only did i already have that account up on my Outlook until i reloaded Microsoft on recommendation of one of their support people to try to fix an issue with Word, but this 'work related' email is me! I am my work! I work for myself! I also ended up with some weird version of Outlook which was totally different to what i had previously installed which was very similar to the online version and i didn't want it! I have a brand new computer running W11 so it wasn't a very old version or anything,

    So, i took my system back to before the Microsoft app updates when i DID have both my GoDaddy AND outlook email included on my desktop Outlook and voila! it's back up! They can go jump in the biggest lake there is! >:( If i wasn't using a range of Adobe apps for work i would probably look at replacing Microsoft with Linux Mint as my OS!

    Was this answer helpful?

    0 comments No comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more