This account is not supported in Outlook for Windows due to the license provided by your work or school

Anonymous
2023-09-20T11:21:24+00:00

I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."

This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.

P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-11-04T08:06:11+00:00

    Hi all!

    I came across this issue today. So long story short - I am administrator for a small company - 70 people and we buy Office Standard editions, so to have them once paid and live approach. Mail is hosted in O365 ecosystem and we use MS 365 Business Basic, that gives mail but no desktop app.

    So new employee rolled in, we bought Office 2024 Standard edition and employee started Outlook (NEW) and bumped into this error.

    So then I asked kindly user to start Outlook (Classic) and magic happened - user was able to connect to his mailbox with no issues, by passing MFA conditional access policies.

    So my solution for this was - Use Outlook (Classic) instead of Outlook (new)

    Hope it helps and wish a nice day ;)

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  2. Anonymous
    2023-11-13T17:19:53+00:00

    I came across this thread after wasting almost an hour trying to identify the reason we could not connect with specific email accounts (since some basic accounts worked while others did not). Forcing customers to upgrade all accounts in order to utilize basic functionality of the most essential application you offer is absurd, but providing no notifications, knowing they will waste time diagnosing an issue that you intentionally created, is despicable.

    Microsoft is becoming more disreputable with each new policy and release.

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  3. Anonymous
    2023-10-28T10:58:01+00:00

    NO fix for me.

    Exchange T2, uninstalled outlook and removed account.

    Still doesn't work!

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  4. Anonymous
    2023-10-20T04:23:24+00:00

    And this idiotic new Outlook doesn't even have feedback button to at least try to send them link of this thread, so maybe the can look at this problem and see how many people are complaining...

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  5. Anonymous
    2023-10-19T21:44:20+00:00

    I am having same issue. This is what I have found after switching to new Outlook:

    My main email account worked (standard). Another email account didn't work (Standard) - both previously in old Outlook

    I added another of my exchange emails NOT previously in old Outlook, basic licence - It worked

    I tried removing the other email account that was previously in old Outlook from accounts in system, then trying again - it still will not work. Other email accounts not associated with Microsoft work

    To me it seems like it is not a basic vs standard licence issue. Maybe it is a glitch where accounts that are not the one associated with the desktop app that were in old Outlook are causing the issue. Any help would be appreciated.

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