This account is not supported in Outlook for Windows due to the license provided by your work or school

Anonymous
2023-09-20T11:21:24+00:00

I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."

This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.

P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-01-31T21:52:39+00:00

    I have exact the same situation.

    I use a M365 Business account as primary account and have secondary account which has a Basic subscription.

    For some reason I have chosen for this more expensive setup (2 subscriptions, 1 Business and 1 Basic).

    So, when moving to New Outlook I see all mailboxes, but can only open the M365 Business account.

    To me this does not make sense at all. If this is new Microsoft policy I will need to migrate the 2 second account to a Shared Mailbox.

    In your reply "... or your organization IT admins has restricted the use of multiple account in Outlook for Windows due to licensing restrictions.". Where can I find that limitation?

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  2. Anonymous
    2024-01-31T18:19:00+00:00

    Yes! if i switch back to the old version, both the accounts show up. It's just the new version that i can't add the new account. But the weird thing is i've been on the new version for almost 1 year with both my accounts linked. All of a sudden one gets dropped and i can't add it back on. Something doesn't make sense! Why was it perfectly fine, then all of a sudden not?

    That's the frustrating part!

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  3. Anonymous
    2024-01-31T17:42:29+00:00

    I had an account that was working just fine then got the message: This account cannot be added. The license provided by your work or school does not enable access to Outlook for Mac. Please access your email through Outlook on the web instead.

    I switched back to Legacy outlook (Under menu: Outlook - Legacy Outlook), re-added the account and it worked fine.

    I hope this helps!

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  4. Anonymous
    2024-01-30T11:24:05+00:00

    Next MicroShaft will be demanding each user setup on a PC has their own Windows licence!

    They do love driving customers away!

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  5. Anonymous
    2024-01-30T11:15:24+00:00

    This would even be more messed up, this means I have to go from a 4,44 EUR/month subscription per mailbox to a 14,04 EUR/month subscription per mailbox.

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