This account is not supported in Outlook for Windows due to the license provided by your work or school

Anonymous
2023-09-20T11:21:24+00:00

I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."

This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.

P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

203 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-01-28T23:46:41+00:00

    interesting, then it's all Microsoft's greediness.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-01-27T03:27:15+00:00

    GoDaddy has nothing to do with this. We don't have domain on GoDaddy and we're affected with this problem too. It's Microsoft and it's greediness.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-01-26T13:05:46+00:00

    I got here after upgrading to the 'new Outlook' and receiving the following error for two out of 3 email accounts: "This account is not supported in Outlook for Windows due to license provided by your work or school. Try to login with another account or would you like to remove it?".

    I pay for Office 365 Family which includes the Office Desktop apps and I use it for an @outlook.com account, another personal mailbox with a custom .name domain, and my business mailbox (freelancer). For my custom .name domain and my business mailbox I pay for Exchange Online (Plan 1) that costs me 4,44 EUR/month/account. Are you really telling me that I have now to pay to upgrade to Exchange Online (Plan 2) for these two accounts which will cost me 9,00 EUR/month/account just to be able to use it with the Outlook desktop app?

    Since when has Microsoft become so greedy?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-01-13T22:43:26+00:00

    Everyone make sure you go here and upvote this and we may actually get somewhere!

    https://feedbackportal.microsoft.com/feedback/idea/2f7925cb-3a80-ee11-a81c-000d3ae46fcb

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2023-12-05T00:30:19+00:00

    this is completely unacceptable. how can I "undo" my decision to click on the "try new outlook?"

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments