This account is not supported in Outlook for Windows due to the license provided by your work or school

Anonymous
2023-09-20T11:21:24+00:00

I'm not able to add my work 365 basic account in this new Outlook anymore. I get this error: "This account is not supported in Outlook for Windows due to the license provided by your work or school. Try to login with another account or go to Outlook on the web."

This is ridiculous that I'm able to add my personal Gmail, my personal Outlook email, but can't add my work account which my company pays money for. Now you want to charge us more by upgrading from basic to standard to able to use your new Outlook I see. I also noticed ads right in my Inbox in this new Outlook. Seriously? Ads too now? Well, it seems like you're very desperate lately dear Microsoft and using such enforcing brute tactics on us - users won't do good for you. It will have opposite effect in fact: Now I will tell my IT boss to switch to Google instead. And guess what? I won't be the only one doing this. You know what's your problem, Microsoft? You never listen and you never care about us. You just do what you want to do and it's all about squizzing money out of us while giving us worst products compared to other companies.

P.S. By the way, your new Outlook sucks and everything you give us lately sucks too.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-11-14T22:01:58+00:00

    Totally completely agree with you. I spoke to MS support about this yesterday and they acknowledged the when switching to the new Outlook, if you use a MS Business Basic account it won't work. I weas told this "may" change as the app is still in preview mode. I was however told that if you activate the new Outlook with Standard or above, you can then add Business Basic accounts. So I did that - activated the new Outlook using an Enterprise licence I have. However when I then tried to activate several Business Basic licences I was met with the same error every time. So no choice but to revert back to the old Outlook for now until MS sort this ridiculous situation out. And agree - the fact that you can add a 3rd party account (e.g. Gmail) makes this even more farcical.

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  2. Anonymous
    2023-11-13T20:16:36+00:00

    yep still not working

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  3. Anonymous
    2023-11-13T12:20:58+00:00

    I have under M365 2 domains, 1 mailbox for each domain. The problems exist with 1 mailbox (1 domain) other mailbox works perfect. The problem is Microsoft based within the application, nothing to do with Exchange at all...

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  4. Anonymous
    2023-11-13T11:57:35+00:00

    M365 E5 license here - trying to add my personal (paid for) Exchange mail account gives the same error.

    Luckily I didn't remove the 'old' Outlook so no harm done, but I agree with everyone else here.

    @Microsoft: please think (or test?) before you roll out broken software

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  5. Anonymous
    2023-11-12T14:51:24+00:00

    Yes I agree. I have the same problem. I cannot use my live account from IUP but I can use my account from Geneva college and from Duquesne university.

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