Outlook crashes when I attempt to attach an email (.msg) to an outgoing email

Anonymous
2024-02-20T19:12:33+00:00

I updated my computer this morning and now anytime I try and attach an email to an outgoing email, my entire Outlook crashes (before the email attaches and I get a chance to try and send the outgoing email). I've tried restarting Outlook and my computer. I have no problem attaching and sending other types of files. The issue is not limited to one particular email message I'm trying to attach or send -- I've tested the issue, and it has happened with all my tests or various email (.msg) attachments and outgoing emails.

I routinely attach emails from within my Outlook to my outgoing emails in Outlook, by dragging and dropping the email I want to attach to my outgoing email. This is the first time I'm having this issue. I imagine it may have something to do with the update I was forced to run this morning.

Any troubleshooting advice would be much appreciated. Thank you, all!

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  1. Anonymous
    2024-03-18T16:16:56+00:00

    Hi all,

    This issue was fixed by a service change on Thursday March 14th, 2024. If you still see the issue restart Outlook to pick up the service change. Another way to force the change is by putting Outlook in Safe Mode (hold down the Ctrl key when starting Outlook), then restart Outlook.

    The code change to permanently fix the bug will go to Beta Channel in build 17515.15030+. The fix will go to Current Channel Preview and Current Channel in future build 17531.20000+.

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  2. Anonymous
    2024-03-18T15:40:35+00:00

    I Just updated to Microsoft's newly released March 4 Version 2402 Build 17328.20162 and we are still experiencing the same issue.

    I just looked and our IT must have pushed the newest release. It seems to work for me now.

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  3. Anonymous
    2024-03-18T15:24:26+00:00

    Attempted that previous to my original post. Still the same result.

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  4. Anonymous
    2024-03-18T15:20:19+00:00

    This is the result I get from that command.

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  5. Anonymous
    2024-03-16T22:04:22+00:00

    you can repair your Outlook installation through the Control Panel's Programs and Features section. If that doesn't work, try disabling any recently installed add-ins or starting Outlook in safe mode to isolate the problem.

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