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I updated my computer this morning and now anytime I try and attach an email to an outgoing email, my entire Outlook crashes (before the email attaches and I get a chance to try and send the outgoing email). I've tried restarting Outlook and my computer. I have no problem attaching and sending other types of files. The issue is not limited to one particular email message I'm trying to attach or send -- I've tested the issue, and it has happened with all my tests or various email (.msg) attachments and outgoing emails.
I routinely attach emails from within my Outlook to my outgoing emails in Outlook, by dragging and dropping the email I want to attach to my outgoing email. This is the first time I'm having this issue. I imagine it may have something to do with the update I was forced to run this morning.
Any troubleshooting advice would be much appreciated. Thank you, all!
Using New Outlook on Windows for personal email, calendar, and contact management
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Thank you so much for this Jos, I have spent hours looking for problem solving and restarting outlook in safe mode. I have done what you have advise and also switched off auto updates and its fixed straight away. Thank you so much 🤗⭐🤩
Here is the formal documentation for this issue, Outlook stops responding when you attach an email .MSG file - Microsoft Support.
Also, if you want to test the code fix for the issue it is now at the Beta Channel which just updated to build 17521.20000 Update History for Office Beta Channel - Office release notes | Microsoft Learn.
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Hi, is there a reason this isn't being formally acknowledged anywhere else? We have users in the Semi annual preview channel who are all experiencing outlook crashes but we can't seem to find any clear acknowledgement from Microsoft that this is still an issue.
Thanks for your response.
We are on Semi-Annual Channel Preview, so that explains it and we now have a plan and a timeline.
Much appreciated