Outlook crashes when I attempt to attach an email (.msg) to an outgoing email

Anonymous
2024-02-20T19:12:33+00:00

I updated my computer this morning and now anytime I try and attach an email to an outgoing email, my entire Outlook crashes (before the email attaches and I get a chance to try and send the outgoing email). I've tried restarting Outlook and my computer. I have no problem attaching and sending other types of files. The issue is not limited to one particular email message I'm trying to attach or send -- I've tested the issue, and it has happened with all my tests or various email (.msg) attachments and outgoing emails.

I routinely attach emails from within my Outlook to my outgoing emails in Outlook, by dragging and dropping the email I want to attach to my outgoing email. This is the first time I'm having this issue. I imagine it may have something to do with the update I was forced to run this morning.

Any troubleshooting advice would be much appreciated. Thank you, all!

Outlook | Windows | New Outlook for Windows | For home

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  2. Anonymous
    2024-03-13T14:07:47+00:00

    I was hopeful but, just updated and, seeing the exact same results for our customers.

    Same here. Latest update on Current Update Channel (17328.20184) is still crashing with attaching .msg files. Ended up setting the update channel to Monthly Enterprise Channel in group policy and that reverts back to 2401 where the issue isn't happening anymore.

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  3. Anonymous
    2024-02-26T18:52:49+00:00

    Hello, I can confirm your findings. It does appear to work with the "Try new Outlook " selected not sure what version that is.

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  4. Anonymous
    2024-02-26T18:45:12+00:00

    Thank you.

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  5. Anonymous
    2024-02-20T20:33:31+00:00

    Dear Brianna, Good day! Thank for posting in the community.We've received your query, and you can expect to receive response from one of our community moderators accordingly.At this point, we appreciate your patience and cooperation. Thank you.Sincerely,Community moderator

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