Outlook crashes when I attempt to attach an email (.msg) to an outgoing email

Anonymous
2024-02-20T19:12:33+00:00

I updated my computer this morning and now anytime I try and attach an email to an outgoing email, my entire Outlook crashes (before the email attaches and I get a chance to try and send the outgoing email). I've tried restarting Outlook and my computer. I have no problem attaching and sending other types of files. The issue is not limited to one particular email message I'm trying to attach or send -- I've tested the issue, and it has happened with all my tests or various email (.msg) attachments and outgoing emails.

I routinely attach emails from within my Outlook to my outgoing emails in Outlook, by dragging and dropping the email I want to attach to my outgoing email. This is the first time I'm having this issue. I imagine it may have something to do with the update I was forced to run this morning.

Any troubleshooting advice would be much appreciated. Thank you, all!

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-02-29T20:51:29+00:00

    We had a user notice this issue last week. Today we updated them from 2402.17328.20068 to 2402.17328.20142 and the issue was resolved. Thank you all!

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  2. Anonymous
    2024-02-27T23:18:40+00:00

    Hi folks,

    I have the same problem - After the last office update, outlook crashes every time I try and attach an email.

    The wierd thing is attaching a file to an email works fine, so it's specific to attaching another outlook message.

    I can reproduce this every time, and it happens regardless of whether I drag an drop an email into my outgoing message, or whether I try to insert the email from the menu (Insert => Outlook item).

    Troubleshooting steps I have tried:

    1. Restarted Outlook, restarted laptop, problem persists (still crashes).
    2. Ran outlook in safe mode, problem persists.
    3. Disabled all add-ons and restarted outlook, problem persists.
    4. Enabled "Try the new Outlook button" and problem persists (I have since reverted back to the old outlook as I prefer the look).
    5. Forced a new update, problem persists (build number increased from 16.0.17328.20068 to 16.0.17328.20108, but the version number remains 2402.).

    Does anybody have any idea how to fix this?

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  3. Anonymous
    2024-02-26T19:02:19+00:00

    Yes, and same thing with attaching an email to a calendar appointment. It will crash now. However, in "New Outlook", attaching an email to a calendar appointment does not even appear to be an option.

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  4. Anonymous
    2024-02-21T14:57:01+00:00

    It seems when I use the "new" Outlook, that I can still attach emails to my emails. I just have not liked that Outlook and have not been using it.

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  5. Anonymous
    2024-02-20T21:55:03+00:00

    Same issue for users having version 2402

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