NEW Outlook app: how to add an IMAP account with user name different from email address?

Anonymous
2023-10-03T17:11:29+00:00

The advanced configuration will allow me to specify an SMTP user name but there is no way to configure the IMAP user name being different from the email-address.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2025-03-23T15:23:35+00:00

    control panel, view as SMALL icons, select "MAIL", then "add account". Carefull to choose the "advanced "/"manual" options

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  2. Anonymous
    2025-03-23T16:43:33+00:00

    Hello,

    Thank you for your help ! But could you please tell me exactly where to go when you mention "using the menu from the Control Panel"? I'd appreciate detailed steps or the exact path to follow. Thanks again !

    Just be aware this isn't connected to New Outlook - just the old Outlook 365.

    As far as I know, the only way to add accounts to Outlook (New) is within the program itself, not via the Control Panel.

    At least, that's true with Windows 10. I haven't used Windows 11 yet, so I can't speak to that.

    Cheers,

    Paul

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  3. Anonymous
    2025-03-26T06:48:52+00:00

    As far as I know, the only way to add accounts to Outlook (New) is within the program itself, not via the Control Panel.

    At least, that's true with Windows 10. I haven't used Windows 11 yet, so I can't speak to that.

    Cheers,

    Paul

    In Windows 10, I have verified that the only small icon in the Control Panel is "Mail (Microsoft Outlook)" and that definitely only connects to Outlook (classic), not Outlook (new). Outlook (new) ignores the Control Panel settings and also does not appear to allow the use of a login that is not the same as the email address.

    I'll do a follow-up post with Windows 11 soon.

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  4. Anonymous
    2025-03-26T10:19:02+00:00

    might be true. I was only referring to Classic. Sorry for not specifying

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  5. Anonymous
    2025-04-05T01:50:15+00:00

    April 2025. I got a notice today to move to 'New Outlook'. Ran into this snag, (can't add custom username for IMAP login) and now my email is broken.

    What a joke Microsoft.

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