NEW Outlook app: how to add an IMAP account with user name different from email address?

Anonymous
2023-10-03T17:11:29+00:00

The advanced configuration will allow me to specify an SMTP user name but there is no way to configure the IMAP user name being different from the email-address.

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

67 answers

Sort by: Newest
  1. Anonymous
    2024-12-02T23:06:48+00:00

    29 Days to go - and still no resolution on this issue.

    It didn't make the December "What's new in new Outlook for Windows" list of fixes.

    I'm hoping that it will be resolved - but realistically - it's probably not. Shame - there's some features of the new client I'll miss.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2024-11-07T16:05:50+00:00

    Still no fix as of Nov 7th, 2024. Now only a few weeks until Microsoft Mail & Calendar will be permanently disabled. In addition to the loss of IMAP email we also lose Microsoft Calendar, and with no obvious way to export appointments for use in a different calendar app I can see more uneccessary pain for users having to manually input. all their one-off & recurring appointments.

    I don't believe Microsoft are unaware of the problems caused by defaulting IMAP usernames to the email address, so I have to conclude they are simply unwilling to fix the issue whilst still disabling Mail & Calendar for affected users. Such arrogance.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2024-11-01T17:04:50+00:00

    As of November 1st, 2024 - this is still an issue with no workaround. Is this on schedule to be fixed before Windows Mail is EOL'd?

    If not - as much as it breaks my heart - I will be forced to use Thunderbird, which implements the IMAP protocol correctly.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2024-10-05T09:50:55+00:00

    HI,

    As of the start of this thread, Microsoft DON'T CHANGE the IMAP authentication process.

    Are the changes to be made too complex for Microsoft developers ?

    Why not listen to user complaints ?

    In the same way, my Thunderbird (latest version) fail to send messages with my PROFESSIONNAL email (no OAUTH SMTP)...

    Did Microsoft want us to move to another providers ?

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2024-09-30T09:12:36+00:00

    Isn't this the same dialog as you get from Control Panel->Mail (Microsoft Outlook)?

    Not sure how this will help me. I think I tried this a long time ago and can access my personal IMAP account in the old outlook but still not in new outlook.

    I have (old) Microsoft Outlook running for my work mail but I wanted to run (or at least test) new outlook for my personal mail.

    Anyway, I have moved on from this and given up on new outlook and now only accessing both my work mail and my personal mail with online services (outlook.office.com (office 365?) for work and email service from my isp for my personal IMAP account.

    Thanks /Ruben

    Was this answer helpful?

    0 comments No comments