I have been blocked from my hotmail account

Hello Janet,

Welcome to Microsoft Community. I am a Microsoft user just like you, I hope you are doing well.

I'm sorry to hear that your account has been blocked. This can happen if Microsoft detects some unusual sign-in activity or a violation of the Terms of Use. To unblock your account, you'll need to reset your password and enter a security code or use a different verification option. You can follow these steps:

• Go to account.live.com and sign in to your blocked account.

• Enter the email address of the blocked account, then enter the characters you see on your screen and select Next.

• Enter the code generated by your authenticator app or select Use a different verification option to get a text message or an automated phone call.

• After you enter the security code, you'll need to change your password to complete the unblocking process. Make sure you create a strong, unique password to help keep your account secure.

I think this is the problem. I chose the text message verified the last 4 digits, but never got a text with a code, so then I chose an alternate method and it runs you through "stupid" questions like the last emails addresses that you recently received and specific subject. I don't know about you but I don't memorize all the email i send or receive, so needless to say they won't unlock my email . I counted the * of the phone number that I use to verify, and I believe there are too many numbers. How would I go about checking and changing that? I have had this email since the beginning of emails and have not had anything like this happen. I was just in this email last week and now this. HHEELLPPP!!!!!

Did you find any solution? As I’m having the same problem and I have no help, or response?

I'm having the same issues, I have had my email address for years now but don't really use it for emailing people only for shopping etc, I have tried numerous times to get into it but no luck, someone please help 😢