Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

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Kind regards

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  1. Anonymous
    2023-12-21T16:07:40+00:00

    As of now, they're claiming to accept IMAP accounts.

    HOWEVER it's not working, even though I double and triple checked all account info 😡

    One step ahead, two steps backwards it seems. MS and their customer service. Awful.

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  2. Anonymous
    2023-12-22T14:17:59+00:00

    Now the old outlook is loading slowly with sporadic errors, while IMAP won't work on the new Outlook.

    Guess I'm jumping on the Thunderbird train.

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    2 people found this answer helpful.
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  3. Anonymous
    2023-12-30T15:44:00+00:00

    It is still not working. Hopefully will work with IMAP in 2024.

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  4. Anonymous
    2024-02-17T21:00:31+00:00

    17/02/2024. Today I have now been forced out of windows Mail to New Outlook and it still wont accept my IMAP account with 'something went wrong'

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