Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

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Kind regards

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  1. Anonymous
    2025-01-20T06:45:40+00:00

    It still doesn't work though Joseph. I just tried it again with my business email and it's exactly the same problem as before. That's with a fresh install of this garbage app too.

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  2. Anonymous
    2025-01-20T06:46:57+00:00

    Same here Bill. My business email didn't work either. Fresh install of Outlook, reset password, all details correct - nope. No effect. Same here too. I dislike the UI of Outlook classic but at least it works for all my accounts. Which is more than I can say for this new garbage.

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  3. Anonymous
    2025-01-23T18:51:19+00:00

    As of today (25th January), when I click switch to classic Outlook, I get a pop up notification I've never heard before, saying all support has been withdrawn, and I can only use the new Outlook. As the new one doesn't work with my email host, it's a final good bye to Outlook from me, and from now on I have no choice but to use Thunderbird.

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  4. Anonymous
    2025-01-23T19:56:15+00:00

    Very strange. One of my customers got a new computer with New Outlook. Before I despaired of getting his email up on a platform he knew, I looked and classic Outlook was there too. 5 minutes later I had him up and running.

    However, another customer with a new computer and new Outlook did not fare so well. In order to get the button that says "switch to classic" I had to create an Outlook.com account. And--that didn't work either because Outlook would not start in Classic mode. When I made the "switch" it asked me for feedback about the reason and whether I provided feedback or skipped it, as soon as I hit submit, Outlook closed and when I reopened it was still New Outlook.

    I set the customer up on Thunderbird and webmail.

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