Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

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Kind regards

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  1. Anonymous
    2023-11-17T20:37:53+00:00

    I'm glad I found this thread and will stop trying to add an IMAP account to (New) Outlook. Is there any free MS app for email available until they fix this? My client had Windows Live mail before and is not in a position to purchase MS Office.

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  2. Anonymous
    2023-11-27T23:37:19+00:00

    So, you're saying that in 2024 we won't be forced to change to the new outlook. I require IMAP to work with the new outlook.

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  3. Anonymous
    2023-11-28T00:12:05+00:00

    Just looking at the Ms blog for new outlook and the last update was April and it said they were working on IMAP.

    MS needs to update us, poor service.

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  4. Anonymous
    2023-11-28T06:47:46+00:00

    Hi, mine now works with the IMAP account again! However, you either accept adverts, or you have to pay a subscription for it...

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