Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

Give back to the Community. Help the next person with this issue by indicating if this reply solved your problem. Click Yes or No below.

Kind regards

Was this answer helpful?

60+ people found this answer helpful.
0 comments

239 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-06-25T20:33:13+00:00

    The toggle switch is not on the "New" Outlook so it is not possible to go back.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-06-25T20:46:14+00:00

    If you click on 'help' I find the option to return to classic outlook appears (not always immediately, but sometimes after a few seconds). They're making it harder to switch back. I'm currently using classic outlook, but I've also setup all my emails on Thunderbird in anticipation to when the option to switch back ceases altogether.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-06-26T10:37:55+00:00

    Microsoft get 0 out of 10 for the way they have handled this so far. We had a very similar problem when Microsoft updated Outlook for Android. Our outlook mobile imap email didn't work for about a year, returning to full functionality after about 2, whilst gmail, thunderbird etc were and still are fine. What is it with this extraordinarily wealthy company that they can charge for such a haphazard service, seemingly fine for some, hopeless for others?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-06-26T16:34:28+00:00

    Yes. I canno't undestand them. They are lazy or just doesn't care. 😕

    Was this answer helpful?

    0 comments