Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

Give back to the Community. Help the next person with this issue by indicating if this reply solved your problem. Click Yes or No below.

Kind regards

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  1. Anonymous
    2024-03-22T16:45:25+00:00

    In January one day I started the Mail app on my W10 laptop and to may surprise it closed, and then opened the new Outlook app, and had successfully used my IMAP settings. I had tried before and nothing ever worked but now I use the new Outlook with no problems. I have office 2021 on this PC, I will not pay for Office 365

    Still a mystery why some people have problems and some of us it works OK

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  2. Anonymous
    2024-03-22T17:23:13+00:00

    As my IMAP account works fine in the new Outlook I have just added a 2nd account using IMAP, and that works OK as well. It was just so easy, I gave the email address and then the password, and Microsoft set it up correctly in 2 minutes;

    Much easier than the old Mail program;

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  3. Anonymous
    2024-03-23T14:08:43+00:00

    I believe it is depended on the used hosting.

    I'm using all2all. Checked with them together but we didn't found anything wrong. Maybe it is one or another setting in windows/microsoft/outlook/ ... I really don't know.

    I just can't receive in outlook, sending is OK. All functions with other e-mail clients as well with the windows mail.

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  4. Anonymous
    2024-03-24T19:32:19+00:00

    I have seven computers with Windows 11 installed and a couple of Android smartphones.. I have numerous MS accounts along with IMAP accounts in my own domain and a single GMail account, - only a single to use where absolutely necessary as I don't like Google taking my data and selling it. The Android phones are using the MS Outlook app.

    Back in the day, with the computers I had with Windows 7/8/10, I used Outlook in Office 2010/2013 as it had features that surpassed those of Windows Mail. Then when the Outlook app for Windows 10 arrived I decided to switch clients to that as Outlook in Office had things that were a "tad" confusing for some users. Then Microsoft morphed Outlook.com into Microsoft Exchange. This obsoleted Office 2013 while Office 2016/2019 were updated to handle MS Exchange. The old Windows 10/11 app worked okay even with IMAP accounts but it did have some problems like disappearing emails which some seemed to reappear after a couple of weeks.

    I have tried to install the New Outlook for over a year now over numerous iterations with zero success on IMAP accounts. Here I should note that the New Outlook appears to be just an agent app for online Outlook.com, thus you need constant access to Microsoft's Internet empire..

    After a year of frustration I am in the process of converting all my email clients to Office 2016/2019. This works just fine however the job takes time and is not an easy one. Plus now Microsoft is kissing goodbye to Office 2016 and 2019, giving end-of-life dates for both and saying that they may no longer work with future versions of MS Exchange. Microsoft wants everyone to transition to Office 365 at exorbitant rental rates. (There is a new name that has been announced foe 365 but I can't remember it.)

    This whole thing is a debacle. What is wrong with Microsoft?

    One final note. The Android version of Outlook seems to work fine except for one flaw. You can't change IMAP passwords. It says you can but you can't. You have to delete then reinstall the account.

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