Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

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Kind regards

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  1. Anonymous
    2024-03-28T12:32:35+00:00

    If by the paid, fully fledged version you mean 365home (which says it delivers Outlook), that's the one that doesn't work on my accounts. Thanks for the note about EM, I'll have a look.

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  2. Anonymous
    2024-03-28T10:56:19+00:00

    Right, thanks.

    Exactly this version of windows is the issue in my opinion

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  3. Anonymous
    2024-03-28T09:56:31+00:00

    After a long attempt mine just popped up one day working, no need to set up. Been working perfectly since, and as i said a second account i entered works fine. Seems a strange mess from what people write here;

    I have never used 365, both my computers use Office 2021

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  4. Anonymous
    2024-03-28T08:52:28+00:00

    I can understand that for the new outlook app there is still some work to do. BUT for the PAID full fledged OUTLOOK it all should work fine, also for IMAP accounts.

    In the mean time I stepped away from that paid outlook and use EM Mail. It does exactly the same as outlook, has an agenda, contacts, tasks lists, notes, section. The difference is that it WORKS.

    I see 2 disadvantages

    1 - No automatic tagging when mails arrive in your inbox (this is the categories in outlook). Some rules can be applied but it is limited wrt outlook

    2 - when installed on different computers the settings, tags, ... doesn't sync. For this I still use in parallel my old Mail for windows app. This is so far the same for Thunderbird, although they told they are working on a solution

    Hope MS is solving their issues ASAP

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