Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

Give back to the Community. Help the next person with this issue by indicating if this reply solved your problem. Click Yes or No below.

Kind regards

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  1. Anonymous
    2024-12-12T12:44:47+00:00

    All my problems with email switch into OUTLOOK have been resolved. It is now working as it should.

    My thanks to those who offer help.

    OLLY REYNOLDS

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  2. Anonymous
    2024-12-12T09:48:12+00:00

    Very recently (early December) I was busy with MS support person to try to solve the issue .....
    After a while the conclusion was as follows :

    QUOTE

    12/6/2024 2:10:27 PM (Support):
    Thank you for your response and sharing the screenshot.

    We would like to inform you that we have heard from the internal team, and we would like to inform you that currently there are limitations for some of the email accounts to get configure in new Outlook. We request you continue using the classic Outlook for this email account.

    There is no ETA as to when exactly the issue will be fixed and implemented on your device.

    As there is no troubleshooting pending from our end, we will close this ticket for now. In future, if you have any issues with Outlook, please feel free to reach us through Help tab > Contact Support. We will be happy to assist you again.

    Thank you for being a part of Microsoft.
    UNQUOTE

    My CONCLUSION

    go to Thunderbird, Mozilla Firefox and use LibreOffice. These are all working fine, despite the fact Office is better

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  3. Anonymous
    2024-12-12T08:11:15+00:00

    With a nod to Lily Tomlin: "We don't care. We don't have to care. We're Microsoft."

    I, too, have wasted way too much time on it.

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  4. Anonymous
    2024-12-12T08:05:37+00:00

    This is EXTREMELY annoying. I purchased Office 2024 Home and Office specifically to use Outlook on my new laptop, AND IT DOESN'T WORK! Classic Outlook works just fine with my IMAP e-mail account, but new Outlook doesn't. I note that your message is dated more than a year ago. WHY HASN'T MICROSOFT FIXED THIS BY NOW? You suggested toggling back to Classic Outlook, but I can't because new Outlook won't let me in without a connected e-mail account.

    This is really outrageous, but sadly typical for today's Microsoft. Is there a way I can switch to classic Outlook without without first getting in to new Outlook? Say a registry entry I can change?

    Google's AI suggests modifying the registry key "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook" by changing the value of "UseNewOutlook" to "0" saying, "this will force Outlook to launch in the classic view when you next open it." Sadly, there is no such key in my registry.

    Thank you,

    Terry

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