Upgrading to new outlook will not accept IMAP accounts

Anonymous
2023-10-30T10:18:33+00:00

Hi

trying to upgrade but when giving al the information of my IMAP connection the continue button is greyed out.

On another MS forum people are saying IMAP is not enabled yet, is that correct?

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2023-10-30T11:11:42+00:00

Hey there, my name is Ajibola and I'm excited to help you today!

Indeed, the new Outlook for Windows does not support IMAP accounts yet. This means that you cannot add your email account from Yahoo!, iCloud, or other providers that use IMAP protocols to the new Outlook app. The new Outlook for Windows currently supports Exchange-backed Microsoft 365 work or school accounts, Outlook.com accounts, and Gmail accounts.

However, there is some good news. The new Outlook for Windows team is working hard to add support for more account types in the future, including IMAP accounts. They have not announced a specific timeline for this feature. Still, they have stated that they are listening to user feedback and prioritizing the most requested features https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627. You can check their blog posts and release notes for the latest updates on the new Outlook for Windows development.

In the meantime, you can still use the classic Outlook for Windows app to access your IMAP account, or use a web browser to access your email provider's website. You can also switch back and forth between the new and classic Outlook for Windows apps by using the toggle switch at the top-right corner of the window.

If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!

Give back to the Community. Help the next person with this issue by indicating if this reply solved your problem. Click Yes or No below.

Kind regards

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  1. Anonymous
    2024-12-12T09:48:12+00:00

    Very recently (early December) I was busy with MS support person to try to solve the issue .....
    After a while the conclusion was as follows :

    QUOTE

    12/6/2024 2:10:27 PM (Support):
    Thank you for your response and sharing the screenshot.

    We would like to inform you that we have heard from the internal team, and we would like to inform you that currently there are limitations for some of the email accounts to get configure in new Outlook. We request you continue using the classic Outlook for this email account.

    There is no ETA as to when exactly the issue will be fixed and implemented on your device.

    As there is no troubleshooting pending from our end, we will close this ticket for now. In future, if you have any issues with Outlook, please feel free to reach us through Help tab > Contact Support. We will be happy to assist you again.

    Thank you for being a part of Microsoft.
    UNQUOTE

    My CONCLUSION

    go to Thunderbird, Mozilla Firefox and use LibreOffice. These are all working fine, despite the fact Office is better

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  2. Anonymous
    2024-10-12T00:25:44+00:00

    Yep. The same happened to me this morning. Suddenly the new Outlook installed itself again. I thought I'd try and add my business email again and nope, it still won't work. My hosting provider has agreed this tactic from Microsoft is dirtier than sewer. A real underhanded move.

    Just be aware that Thunderbird hasn't been supported by Mozilla for years and you cannot export from it either. So once you start using it, you're basically locked in. The only other client I've seen that's safe is Proton Mail but that seems to be built on Thunderbird so the same issue applies.

    Incredimail is malware so avoid this like the plague. That warning is for anyone who may see this comment.

    @Microsoft. You really are pissing off a large number of businesses and individuals with this BS. Just reactivate IMAP without charging us or, I'm certain, you will get a class action law suit against you or another fine from the EU for this dirty tactic. Just like they did for Microsoft Teams.

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  3. Anonymous
    2024-10-11T06:51:33+00:00

    Forcing users to move to new outlook from mail is inexcusable bullying. This lack of adequate support in new products is emblematic of Microsoft management and organizational incompetence.

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  4. Anonymous
    2024-09-17T00:59:22+00:00

    Thanks for letting me know. I think there's a dozen or so posts going now actually. All with the same ghosting or unhelpful responses from Microsoft. They just got fined $21billion for the Microsoft Teams fiasco so I wonder if another class action lawsuit will be forthcoming for all the businesses, including my own, that have been impacted by this deceptive action.

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