Receiving email on alias but not able to send any emails - Outlook on the web?

Anonymous
2024-02-17T17:16:09+00:00

Hey folks,

I've created a couple alias email addresses via Outlook itself (via https://account.live.com/names/Manage) but recently when I try sending an email from any of them it simply does not get sent? I can receive emails on those aliases.

This on Outlook in the browser (not the app), I select the alias I want to send from and it shows in my sent box but it never reaches the recipient. I've tired multiple different recipients and no it is not going to their spam either, double checked that. This used to work, are aliases just broken now? UGH!

Any help is appreciated. Thank you!

Outlook | Web | Outlook.com | Email

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  1. Anonymous
    2024-04-30T17:41:37+00:00

    We also have this issue now in the new Outlook. When you do a search for the alias, it just replaces it with the primary account not the alias address. This is highly frustrating. All of the new webapps Microsoft is launching are terribly buggy.

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  2. Anonymous
    2024-05-02T10:58:09+00:00

    Did anyone find a solution to this? I have got the same issue. Want to send an email From Alias, however, there is no option of "Addresses to send from" under Mail settings to add the alias.

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  3. Anonymous
    2024-05-21T17:29:20+00:00

    I'm having the same issues; it just will not send from my alias.

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  4. Anonymous
    2024-05-30T01:16:10+00:00

    Go to the top left side and click view on the right side of home. The addresses to send from will show on that setting option only. I dont know why these people dont explain that. I have enabled that so it shows im responding as my alias on my end (looks like it came to my primary until i go to reply then i see the alias email selected to reply) but on my tester email after I sent it from my alias to the person contacting me on the other end (that persons side-- sorry its hard to explain but i am using my personal email trying to test my primary and alias emails for work) it shows my primary email.

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  5. Anonymous
    2024-06-04T18:36:09+00:00

    Seeing as this is the leading search result for people with 365 work/business accounts too.

    I thought it would be useful to include the solution that will solve this issue here.

    To send from Outlook for web or application.

    Firstly the end user can't fix this. An admin has to resolve Step 1:

    Step 1:

    How to turn on sending from aliases in Admin Panel with 365.

    By default, sending email from aliases is turned off. An admin needs to turn it on it in the Exchange admin center first.

    Sign in to the Exchange admin center. Use your Microsoft 365 email address and password.

    Select Settings, then Mail flow.

    Select the checkbox next to Turn on sending from aliases.

    select checkbox to turn on sending with aliases

    Select Save.

    Step 2:

    Now the user you can send from an Alias!

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    20+ people found this answer helpful.
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