Receiving email on alias but not able to send any emails - Outlook on the web?

Anonymous
2024-02-17T17:16:09+00:00

Hey folks,

I've created a couple alias email addresses via Outlook itself (via https://account.live.com/names/Manage) but recently when I try sending an email from any of them it simply does not get sent? I can receive emails on those aliases.

This on Outlook in the browser (not the app), I select the alias I want to send from and it shows in my sent box but it never reaches the recipient. I've tired multiple different recipients and no it is not going to their spam either, double checked that. This used to work, are aliases just broken now? UGH!

Any help is appreciated. Thank you!

Outlook | Web | Outlook.com | Email

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  1. Anonymous
    2024-02-18T00:57:06+00:00

    Hello,

    Welcome to Microsoft Community. I am a Microsoft user just like you, I hope you are doing well.

    I'm sorry to hear that you're having trouble sending emails from your aliases in Outlook on the web. This may happen if your email is not configured to send email using the alias as the default email address. To fix this, you need to enable the Send from alias feature in your Outlook settings. Here are the steps you can follow:

    • Sign in to your Outlook on the web account using your primary email address and password.

    • At the top of the page, select Settings and choose Options.

    • In the Options pane, under Mail, go to Accounts and select Connected accounts.

    • Under From address, select Change your From address.

    • Choose the alias you want to use as your default from the drop-down list and select Save

    This should allow you to send emails from your alias without any issues. You can also check this support article for more details and screenshots:

    https://support.microsoft.com/en-us/office/send-email-from-a-different-address-in-outlook-on-the-web-86024662-75ab-40d5-b32c-39690d7a0b34

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  2. Anonymous
    2024-02-19T22:16:33+00:00

    Thanks Kazi, I wasn't asking to change the default address to use though, I want to be able to send emails from my different alias on occasion by selecting them from the drop-down list of alias options on an outgoing email.

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  3. Anonymous
    2024-02-23T00:52:15+00:00

    I am trying to send email to and from an outlook alias (not my primary).

    When I send an email to the alias, it shows up in my primary box (there is nothing in the alias mailbox) .

    If I click on the alias in the Outlook app and click "New Mail," it shows my primary mailbox. The dropdown list does not list the alias. So how do I send/receive mail from the alias?

    I tried following the advice above. When I sign onto Outlook on the web with my primary account and select Settings, there is no "Options" choice. Under "Mail", there is no "Accounts" or "Connected Accounts". The support article cited links to an article on Exchange Server 2016.

    Is there a way to send/receive mail from the alias?

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  4. Anonymous
    2024-03-11T18:13:20+00:00

    We have this exact issue as well. We want to occasionally send e-mails from alias addresses. How can this be done?

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  5. Anonymous
    2024-03-11T18:27:01+00:00

    This is the regular option I was describing. This does not work anymore.

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