Receiving email on alias but not able to send any emails - Outlook on the web?

Anonymous
2024-02-17T17:16:09+00:00

Hey folks,

I've created a couple alias email addresses via Outlook itself (via https://account.live.com/names/Manage) but recently when I try sending an email from any of them it simply does not get sent? I can receive emails on those aliases.

This on Outlook in the browser (not the app), I select the alias I want to send from and it shows in my sent box but it never reaches the recipient. I've tired multiple different recipients and no it is not going to their spam either, double checked that. This used to work, are aliases just broken now? UGH!

Any help is appreciated. Thank you!

Outlook | Web | Outlook.com | Email

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  1. Anonymous
    2024-08-17T01:29:26+00:00

    Hi there, Is this correct that Microsoft have discontinued the send from alias function? Has anyone seen any official document from Microsoft?

    You still have the ability to configured the Send from Alias, but it no longer works, just goes to the Drafts folder

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  2. Anonymous
    2024-08-06T11:08:14+00:00

    Poor show from Microsoft 365

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  3. Anonymous
    2024-07-28T20:36:34+00:00

    I'm having the same problem.

    Starting on or before July 17th, when I try to send from any of my aliases using Outlook.com, the Outlook New app, or the Outlook iOS app, the email won't send and gets stuck in the draft folder instead. In addition, when I try to send an email from an alias using the Outlook iOS app, the email shows in the sent folder but doesn't go through. Then, after I check my account using Outlook.com or the Outlook New app, when I go back to my Outlook iOS app, the email in my sent folder has disappeared. This happens across all devices and browsers.

    Oddly enough, I'm able to send emails from aliases in the Classic Outlook app with no problem at all.

    Update: I've been chatting with Microsoft support for 4+ hours and I've already chatted with 5 tech support reps and am waiting on a 6th. Microsoft doesn't seem to have a clue about this issue.

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  4. Anonymous
    2024-07-25T10:14:07+00:00

    I reported the "issue" to Mircosoft and had a 1 hour long session with 3 different support specialist with them on July 11. I showed them the exact probelm. There should even be a case number for the issue now, #7045845624.
    Unfortunately, I did not get any update since then. I remember a similar issue about 8 to 9 years ago. After a few month it started working again. I am hoping this time it will be faster.
    Best,
    Dominik

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  5. Anonymous
    2024-07-25T10:02:58+00:00

    I am having the exact same problem. Outgoing Alias emails get sent straight to draft and do not send. I have tried everything. :(

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